Privacy Policy
This Privacy Policy describes how the website www.allodemarches.fr, published by LEARN PRO, processes personal data collected as part of its activities.
1. Identity of the Data Controller
- Company name: LEARN PRO
- Legal form: SASU (Simplified Joint-Stock Company with a Single Shareholder)
- SIRET: 982 690 703 00011
- EU VAT number: FR09982690703
- Address: 1 place Paul Verlaine, 92100 Boulogne-Billancourt
- Email: contactlearnpro@gmail.com
Learn Pro acts as the data controller for data collected via the website www.allodemarches.fr.
2. What Data Do We Collect?
We only collect data strictly necessary for providing our administrative advisory services. This may include:
- Identity data: first name, last name, date and place of birth, nationality
- Contact details: email address, phone number, postal address
- Legal and administrative data: residence permit, family status, tax situation, employment, education
- Browsing data: IP address, pages visited, technical and analytical cookies
3. Why Do We Collect Your Data?
Your data is processed for the following purposes:
- Assessment of your administrative situation
- Scheduling appointments and follow-up
- Creating, processing, and tracking your case
- Communication with public authorities (with your consent)
- Sending notifications, reminders, and informational emails
- Website traffic analysis and service optimization
4. Legal Basis for Data Processing
In accordance with the GDPR (General Data Protection Regulation), our processing is based on:
- Your consent: contact forms, appointment scheduling
- Contract performance: processing your case
- Legal obligation: retention of documents related to official procedures
- Legitimate interest: continuous service improvement, website security
5. Data Retention Periods
| Type of Data | Retention Period |
|---|---|
| Data from forms | 12 months after the last contact |
| Complete client files | 1 year after the end of the service |
| Accounting / billing data | 10 years (legal obligation) |
| Browsing data (cookies) | Maximum 13 months |
After these periods, your data is securely deleted or anonymized.
6. Who Has Access to Your Data?
Your data is only accessible to authorized persons and entities:
Internally:
- The AlloDemarches team at Learn Pro (advisors, back-office)
Service providers (subcontractors):
- Web hosting
- Video conferencing tools (Zoom)
- Appointment scheduling platform (Calendly)
- Electronic signature services (if applicable)
French authorities:
- Only with your explicit consent or signed authorization for filing or tracking a case
No data is sold.
7. Where Is Your Data Stored and How Is It Secured?
Data is stored in data centers located within the European Union, protected by:
- SSL encryption
- Regular backups
- Firewalls and access controls
- GDPR-compliant contracts with all subcontractors
8. Cookie Policy
The website www.allodemarches.fr uses cookies to:
- Ensure the proper functioning of the website
- Analyze traffic (anonymous statistics)
- Manage your browsing preferences
- Facilitate appointment scheduling
You can accept, refuse, or customize cookies at any time via the dedicated banner.
9. What Are Your Rights?
You have the following rights:
- Right of access to your data
- Right of rectification
- Right to erasure (except where legally required)
- Right to data portability
- Right to object
- Right to withdraw your consent at any time
To exercise your rights: contactlearnpro@gmail.com
Response time: maximum 30 days.
10. Filing a Complaint with the CNIL
If you believe your rights are not being respected, you can contact the CNIL (French Data Protection Authority):
- Address: 3 place de Fontenoy - TSA 80715, 75334 Paris Cedex 07
- Website: www.cnil.fr
Updates to This Policy
This policy may be updated at any time due to changes in the services offered, new legal obligations, or recommendations from the CNIL. The date of the last update is always indicated at the top of this page.